Returns / Complaints
You would like to return a damaged, faulty or incorrect product?
Please excuse us if we have sent you a damaged or faulty product, or simply the wrong item.
To make your return as straightforward as possible, we recommend that you contact Customer Support. Please indicate your customer/order number. Please send your complaint in writing to email@example.com. Processing time for complaints is generally 1-2 business days. Compliance with this recommendation does not affect your right of withdrawal.
If the item is defective or was damaged during transportation:
If your item is damaged, you will be sent a replacement for all defective parts. Please attach clear pictures of the damaged parts in your email to Customer Support.
If you have received the incorrect product:
In this case, we will send you the correct product as soon as possible and arrange for the collection of the original item free of charge.
We will arrange collection of the disassembled and packaged item by parcel service.
If you wish to exercise your right of withdrawal
We will take back the item in accordance with our general terms and conditions. Please ensure that you include any small parts that were in the original delivery. We would also appreciate it if you used the original manufacturer’s packaging to send back the item.
We will send you a short message to arrange the collection of the disassembled and packaged item by parcel service. Alternatively, you can personally send the item to the below address.
Should you decide to send back the item yourself, please send it to the following address (our warehouse). Please do not send any unstamped packages. We recommend that you arrange all product returns with our Customer Service Department (firstname.lastname@example.org)