Shipping and delivery information

Order simply and conveniently from the comfort of your home.

Shipping costs

We offer free shipping for the following countries:

Germany Europe
Germany
Denmark
Finland
Ireland
Liechtenstein
Luxembourg
Sweden
Switzerland
Spain
Czech Republic

Island deliveries only possible upon request.

Payment Methods

Payment Method Fee

Amazon Pay free
Paypal
Paypal free
Sofortüberweisung.de
Sofortüberweisung.de free
giropay
giropay free
Payment in advance
Payment in advance free
Credit Card Credit Card free

Invoice free

Direct Debit free
Please note: Direct Debit is only for private customers.

Shipping

Merchandise is shipped disassembled in its original packaging. The assembly is carried out in just a few steps by the customer. No assembly is required for gas springs, footrests, etc.
Parcel services / forwarding agents provide curbside delivery, or delivery to your front door

Der Versand per Paketdienst/Spedition erfolgt bis zur Hauseingangstüre bzw. frei Bordsteinkante.

Shipping by DPD Parcel Service

Please note that you will not be notified by telephone concerning the exact time of DPD deliveries. Similarly, it is not possible to arrange a fixed delivery time, as we cannot influence the driver’s delivery routes. If you are unable to receive your delivery in person, we advise that you leave the delivery driver a note with instructions on the letterbox/front door/doorbell.

Shipping by forwarding agency

The delivery time by forwarding agents typically ranges from 2-4 workdays. A telephone notification is carried out by the forwarding agent before delivery.

Shipping Switzerland/Liechtenstein

We deliver to Switzerland and Liechtenstein at a net price.

Swiss Customs Regulations for Individuals with Postal Deliveries

Import tax (VAT) and de minimis threshold: the items purchased from buerostuhl24.com are subject to import tax. This is only levied if the tax amount is at least 5 CHF (de minimis threshold). The current tax rates can be found on the Web pages of the federal Tax Administration.

Postal fees: the logistics company charges import duties, a lump customs fee in the amount of about 30.00 CHF. It may also entail additional costs: Administrative costs (10,00 CHF) and a processing fee (1.5% of the value, min 8.00 CHF.). These are to be paid directly to the logistics company.

Which tax rate should I expect?

For items from our assortment the tax rate is currently 8% of the value of the goods (tax rate valid since 1 January 2011 valid until the end of 2017), plus transportation and Postal fees.

Examples

Displayed Price Net price for
Swiss Customers
Tax Amount Postal Fees
49,90 EUR 41,93 EUR
(not applicable for taxes under 5,00 CHF)
ca. 30,00 CHF
+ possible administrative costs and processing fees
129,90 EUR 109,16 EUR 8,73 EUR
(109,16 EUR x 8%, rounded)
ca. 30,00 CHF
+ possible administrative costs and processing fees
800,00 EUR 672,27 EUR 64,00 EUR
(800,00 EUR x 8%, rounded)
ca. 30,00 CHF
+ possible administrative costs and processing fees

Further details can be found on the website of the Swiss Federal Customs Administration.

Returns and Complaints

The product does not meet your expectations or is faulty? You want to return the product? No problem. For details, see Returns/Complaints.

Delivery Time

Please note that we have no influence over delivery time after dispatch from our warehouse. We work in cooperation with recognized courier services to ensure the shortest possible delivery time. However, under exceptional circumstances, delivery can exceed the stated timeframe.

Chairs, floor mats, hard surface castors and mobile filing cabinets have a delivery time of approx. 2-4 workdays after receipt of payment.

Tables, shelves and other furniture items are usually delivered within 3 to 8 days (forwarding agent).

Service Hotline

Of course, we’re happy to help with questions and suggestions:
service@buerostuhl24.com

 Germany +49 (0) 881 924 521 10

 Austria +43 (0) 720 510 200

 Switzerland +41 (0) 435 082 944

 Italy +39 (0) 0294 757 836

 Spain +34 (0) 911 983 533

 France +33 (0) 184 884 443

 United Kingdom +44 (0) 203 318 5230

Our Service Hotline is at your disposal from Monday to Friday, 09:00-18:00 (GMT).