Shipping and delivery information

Order simply and conveniently from the comfort of your home.

Shipping costs

We offer free shipping for the following countries:

Germany Europe
Czech Republic

Island deliveries only possible upon request.

Payment Methods

Payment Method Fee

Amazon Pay free
Paypal free
Sofortü free
giropay free
Payment in advance
Payment in advance free
Credit Card Credit Card free

Invoice free

Direct Debit free
Please note: Direct Debit is only for private customers.


Merchandise is shipped disassembled in its original packaging. The assembly is carried out in just a few steps by the customer. No assembly is required for gas springs, footrests, etc.

Shipping by DPD Parcel Service

Parcel services provide curbside delivery, or delivery to your front door. Please note that you will not be notified by telephone concerning the exact time of DPD deliveries. Similarly, it is not possible to arrange a fixed delivery time, as we cannot influence the driver’s delivery routes. If you are unable to receive your delivery in person, we advise that you leave the delivery driver a note with instructions on the letterbox/front door/doorbell.

Shipping by forwarding agency

A telephone notification is carried out by the forwarding agent before delivery. Delivered free to kerbside.

Shipping Switzerland/Liechtenstein

We deliver to Switzerland and Liechtenstein at a net price.

Swiss Customs Regulations for Individuals with Postal Deliveries

Import tax (VAT) and de minimis threshold: the items purchased from are subject to import tax. This is only levied if the tax amount is at least 5 CHF (de minimis threshold). The current tax rates can be found on the Web pages of the federal Tax Administration.

Postal fees: the logistics company charges import duties, a lump customs fee in the amount of about 30.00 CHF. It may also entail additional costs: Administrative costs (10,00 CHF) and a processing fee (1.5% of the value, min 8.00 CHF.). These are to be paid directly to the logistics company.

Which tax rate should I expect?

For items from our assortment the tax rate is currently 8% of the value of the goods (tax rate valid since 1 January 2011 valid until the end of 2017), plus transportation and Postal fees.


Displayed Price Net price for
Swiss Customers
Tax Amount Postal Fees
49,90 EUR 41,93 EUR
(not applicable for taxes under 5,00 CHF)
ca. 30,00 CHF
+ possible administrative costs and processing fees
129,90 EUR 109,16 EUR 8,73 EUR
(109,16 EUR x 8%, rounded)
ca. 30,00 CHF
+ possible administrative costs and processing fees
800,00 EUR 672,27 EUR 64,00 EUR
(800,00 EUR x 8%, rounded)
ca. 30,00 CHF
+ possible administrative costs and processing fees

Further details can be found on the website of the Swiss Federal Customs Administration.

Returns and Complaints

The product does not meet your expectations or is faulty? You want to return the product? No problem. For details, see Returns/Complaints.

Delivery Time

We work in cooperation with recognized courier services to ensure the shortest possible delivery time.

The exact delivery time can be viewed on the product page for each article.

Calculation delivery time

The deadline for delivery begins with the advance payment, on the day after the payment order is issued, to the transferring credit institution or in the case of other payment methods, on the day following the conclusion of the contract and ends with the expiration of the last day of the deadline. If the deadline falls on a Saturday, Sunday or a public holiday officially recognized at the place of delivery, the next working day shall be accepted.

Service Hotline

Of course, we’re happy to help with questions and suggestions:

 Germany +49 (0) 881 924 521 10 (

 Austria +43 (0) 720 510 200 (

 Switzerland +41 (0) 435 082 944 (

 Italy +39 (0) 0294 757 836 (

 France +33 (0) 184 884 443 (

 United Kingdom +44 (0) 203 318 5230 (

 Spain +34 (0) 911 983 533

Our Service Hotline is at your disposal from Monday to Friday, 09:00-18:00 (GMT).