We offer free shipping for the following countries:
Island deliveries only possible upon request.
Customs regulations for our customers in Switzerland
The goods are shipped from Germany to Switzerland. The shipping costs are as follows:
- Customs clearance costs per package: 24,00 Euro
- Administrative costs/import customs clearance per order: 160,00 Euro
- Value Added Tax: 7,7% (depending on the value of good)
Additional customs or shipping costs will not be imposed.
Merchandise is shipped disassembled in its original packaging. The assembly is carried out in just a few steps by the customer. No assembly is required for gas springs, footrests, etc.
Shipping by DPD Parcel Service
Parcel services provide curbside delivery, or delivery to your front door. Please note that you will not be notified by telephone concerning the exact time of DPD deliveries. Similarly, it is not possible to arrange a fixed delivery time, as we cannot influence the driver’s delivery routes. If you are unable to receive your delivery in person, we advise that you leave the delivery driver a note with instructions on the letterbox/front door/doorbell.
Express delivery with DPD
Express delivery with DPD is only possible for orders made by 12:00 pm (Monday-Thursday). The cost is €9.90 per package. If your order can be shipped by express delivery, this will be indicated in the order process when selecting your method of delivery,
Shipping by forwarding agency
A telephone notification is carried out by the forwarding agent before delivery. Delivered free to kerbside.
Returns and Complaints
The product does not meet your expectations or is faulty? You want to return the product? No problem. For details, see Returns/Complaints.
We work in cooperation with recognized courier services to ensure the shortest possible delivery time.
The exact delivery time can be viewed on the product page for each article.
Calculation delivery time
The deadline for delivery begins with the advance payment, on the day after the payment order is issued, to the transferring credit institution or in the case of other payment methods, on the day following the conclusion of the contract and ends with the expiration of the last day of the deadline. If the deadline falls on a Saturday, Sunday or a public holiday officially recognized at the place of delivery, the next working day shall be accepted.
Of course, we’re happy to help with questions and suggestions:
Germany +49 (0) 881 924 521 10 (buerostuhl24.com)
Austria +43 (0) 720 510 200 (buerostuhl24.at)
Switzerland +41 (0) 435 082 944 (buerostuhl24.ch)
Italy +39 (0) 0294 757 836 (hjh-office.it)
France +33 (0) 184 884 443 (hjh-office.fr)
United Kingdom +44 (0) 203 318 5230 (hjh-office.co.uk)
Spain +34 (0) 911 983 533 (hjh-office.es)
Our Service Hotline is at your disposal from Monday to Friday, 09:00-18:00 (GMT).