Warranty information for Smart Premium Collection (SPC) products
We offer a two-year warranty on material, manufacturing and design for all hjh OFFICE products. Prerequisites are normal usage and proper handling. For products of our Smart Premium Collection the warranty period extends to 4 years.
However, this warranty does not apply in the case of normal wear and tear of the upholstery material, wheels, slides, or for pneumatic parts, or in the case of tearing or impact damages to upholstery covers due to improper handling. Furthermore, we cannot offer any warranty for damages repaired by customers themselves, or on colour uniformity in the case of reorders.
Since leather is a natural product, cracks, grains and wrinkles are a proof of authenticity for this material and, therefore, cannot be admitted as reasons for complaint.
Even wood is a product of nature. Therefore, typical wood characteristics can also not be admitted as reasons for complaint.